If you wish to return any item for a refund or exchange please do so within 28 days.
Please contact us at firstname.lastname@example.org to receive a returns form.
We do not offer a free returns service with sale items, (Our Free Returns service is NOT available on any sale purchases) the cost of the return is down to the customer. When returning any items, we recommend that you use a recorded delivery service with a suitable level of insurance.
We do ask all products are returned to us within 28 days of receipt, in a saleable condition.
THE INTIMATE NATURE OF SOME OF OUR PRODUCTS MEAN WE CANNOT ACCEPT RETURNS IF THE PACKAGING PROTECTING THE INDIVIDUAL DEVICES HAS BEEN DAMAGED OR TAMPERED WITH IN ANYWAY. Items will be inspected for damage and if the seal on the protective packaging has been broken we cannot refund the item in question.
– You are required to take reasonable care of items.
– All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange).
All orders are subject to acceptance under Elgenia Health Ltd and pelvicrelief.co.uk standard terms and conditions.
Christmas Returns Period
We appreciate that gifts are purchased a long time in advance of Christmas and because of this we offer an extended Christmas returns period.
The extended Christmas returns is applicable on all orders placed from 1st November. We have extended our returns policy; all returned goods must be received by January 11th of the following year.